Privacy Policy | e bet Official Online Casino Philippines

Welcome to e bet. This Privacy Policy explains how we handle your personal information when you use our platform and services. We are committed to protecting your privacy and ensuring your data is handled securely and transparently.

This policy applies exclusively to the services provided on this website. It does not cover third-party websites, external payment portals, or other platforms you may visit after leaving our site. Once you navigate away from our domain, the privacy policies of those respective sites will apply.

Account and Identity Data

We collect basic identification details during registration to establish your account and ensure a personalized experience.

Verification Documents

To comply with legal requirements and prevent identity theft, we may request government-issued IDs or proof of address to verify your identity and age.

Payment Data

When you make deposits or withdrawals, we collect necessary transaction details to facilitate secure financial movements. We use isolated systems to ensure your sensitive payment info is protected.

Gaming and Transaction Activity

We track your game history, betting patterns, and financial transactions. This allows us to manage your balance, resolve disputes, and identify potential problem gambling behavior.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize site performance and detect multi-accounting.

Support Records

Any communication sent to our support team is recorded to ensure we provide consistent and helpful assistance.

We gather information through three primary channels:

• Directly from you: Information you provide during registration, account updates, or when contacting support.
• Automatically: Data collected via cookies and server logs as you navigate and interact with our platform.
• Partner Service Providers: Information received from our partner payment providers and identity verification services to confirm the validity of your transactions and identity.

Your data is used for the following essential purposes:

• Account Management: To create, maintain, and secure your user profile.
• Financial Processing: To process your deposits and withdrawals accurately and securely.
• Compliance: To verify your age (18+) and identity to prevent underage gambling and money laundering.
• Security: To detect and prevent fraud, hacking attempts, and the creation of multiple accounts by a single user.
• Optimization: To analyze site usage and personalize the content displayed to you.
• Legal Obligations: To fulfill reporting and auditing requirements applicable to gambling operators in the Philippines.
• Marketing: To send you promotions and bonuses, but only if you have explicitly opted-in to receive them.

We do not sell your personal data to third parties. We only share information with the following entities to keep our service running:

• Service Providers: Payment processors, identity verification agencies, and technical infrastructure providers who assist in our operations.
• Legal Authorities: We may disclose data if required by law or when requested by authorized regulatory bodies to investigate illegal activity.

We implement robust technical and organizational measures to protect your information:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
• Access Control: Internal access to personal data is strictly limited to authorized personnel who require it to perform their jobs.
• Isolation: Payment data is handled through isolated environments to minimize exposure.
• Continuous Monitoring: We employ monitoring tools to detect and respond to unauthorized access attempts in real-time.

We use cookies to remember your preferences and improve your browsing experience. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and the nature of the data, you have the following rights:

• Access and Correction: Request a copy of your data or correct inaccurate information.
• Deletion: Request the erasure of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on the Support page.

Note: Please be aware that even after account closure, we are legally required to retain certain transaction and identity records as mandated by gambling and anti-money laundering regulations in the Philippines.

We retain your personal information for as long as your account remains active. Once an account is closed, we keep only the data necessary to fulfill our legal obligations. The specific retention period is tied to the account lifecycle plus the additional timeframe required by applicable law in the Philippines.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and void any winnings.

Parents or legal guardians who believe a minor is using our platform are encouraged to report the account immediately via our Support page.

To provide a global-standard gaming experience, some of our technical and payment providers operate outside the Philippines. When your data is transferred cross-border, we ensure that appropriate safeguards are applied to maintain the security and privacy of your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy or the way your data is handled, please reach out to us through the official contact channels available on our Support page.